Privacy Policy

Gippsland Buyers Agency (“we”, “us”, “our”) is committed to protecting your privacy and
handling your personal information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information
when you visit our website, make an enquiry, or engage our services.

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1. What Personal Information We Collect

We may collect personal information including, but not limited to:
 

Personal details

• Name

• Phone number

• Email address

• Residential address

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Property-related details

• Budget, finance status, purchasing criteria

• Property preferences (location, type, timeframe, etc.)

Business and website usage details

• IP address, device type, browser type

• Website interactions (via cookies & analytics)
   

Other information you voluntarily provide

• Through forms, calls, SMS, meetings, email, or social media​

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2. How We Collect Personal Information

We collect information in the following ways:

 

• When you complete a form on our website

• When you contact us via phone, email, SMS, or social media

• When you sign an agreement or engage our services

• When you attend a consultation, inspection, or meeting

• Through third-party platforms such as Facebook, Instagram, or Google ads

• Automatically, via cookies and tracking tools when you use our website

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3. Why We Collect Personal Information

We collect your information for purposes including:

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• Responding to enquiries and providing buyers advocacy services

• Assessing client suitability and property needs

• Communicating updates, property alerts, and service information

• Managing billing, agreements, and legal documentation

• Improving website experience and marketing relevance

• Complying with Australian laws and professional obligations

We will not use your information for any purpose you would not reasonably expect.

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​4. Disclosure of Personal Information

We may share your information with:

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• Conveyancers, mortgage brokers, building inspectors, or other professionals with your consent

• Real estate agents, where necessary during property negotiations

• Our trusted service providers (website hosting, CRM platforms, email marketing tools)

• Legal or regulatory authorities when required by law

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We do not sell or rent your personal information to third parties.​

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​5. Storage & Security

We store information electronically using secure, password-protected systems and take
reasonable steps to prevent loss, misuse, or unauthorised access.
If information is stored offshore (e.g. cloud platforms), we ensure compliance with the
Privacy Act.

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6. Cookies & Website Tracking

Our website may use cookies and tracking tools (such as Google Analytics or Meta Pixel) to:

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• Measure website traffic and user behaviour

• Improve user experience and advertising relevance

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You can disable cookies in your browser settings, but some features may not function
correctly.

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7. Accessing or Updating Your Information

You may request access to, or correction of, personal information we hold about you at any
time by emailing:​  simone@gippslandbuyersagency.com.au

We will respond within a reasonable timeframe and may require identity verification.

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8. Direct Marketing

By providing your details, you may receive property alerts, updates, or marketing material.
You can unsubscribe at any time via the link provided in emails or by contacting us.

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9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at:
simone@gippslandbuyersagency.com.au

We will respond and attempt to resolve the issue.
If unresolved, you may contact the Office of the Australian Information Commissioner
(OAIC) at www.oaic.gov.au.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be
available on our website.​​

 

Contact Us 
If you have questions about this Privacy Policy, please contact:

Gippsland Buyers Agency
Email: simone@gippslandbuyersagency.com.au
Phone: 0409 166 654
Website: gippslandbuyersagency.com.au
Location: Victoria Australia